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Re: Ten Tactics That Could Save Your Online Reputation

J3ffG1ll — Mon, 27 Apr 2009 00:01:06 -0000

real honest and straight forward. some lessons are learned the hard way... =D

Jeff Gill

Re: Ten Tactics That Could Save Your Online Reputation

Linkvana — Sun, 17 Aug 2008 21:29:47 -0000

Yes, these are very good tactics and principles to build your business around. Nice list!

Re: Ten Tactics That Could Save Your Online Reputation

Internet Marketing & SEO i — Sun, 27 Jul 2008 00:24:00 -0000

I have one very well known name in the RE & Investing space as a client for some reputation management/SEO work...hardest part of the job is expectation management while covering the first full page of Google for a particular keyword phrase.

Great blog post btw...covered some good angles.

-S

Re: Ten Tactics That Could Save Your Online Reputation

Perry — Fri, 13 Jun 2008 15:45:35 -0000

"The key is to respond quickly, address the situation, apologize if needed, and prevent it becoming the lead story in the evening news."

Amen. Amen. Amen. Most of what I see at the SEO blogs is anger mis-directed at the complaint sites. Rather than deal with the real issues at the company, or because of a company's failure to proactively protect their reputation online, they go to an SEO complaint site and bad-mouth sites like Ripoff Report. Like you said, it's bound to happen, so companies should be prepared, rather than reactive and lashing out at the sites where complaints were logged. I guess they think it's easier to try to push it down Google for awhile, but the truth is, it's always there, and if you don't fix the problem, it'll keep coming back to haunt you. Instead, deal with the complaint quickly, or better yet, start a reputation management project before the complaints come in.

Best article on this I've ever read. Bravo.

Re: Ten Tactics That Could Save Your Online Reputation

anarko — Thu, 05 Jun 2008 14:43:02 -0000

Thanks for very interesting article. I really enjoyed reading all of your posts. It?s interesting to read ideas, and observations from someone else?s point of view? makes you think more. So please keep up the great work.
http://www.anarsist.org/felse fe/
http://www.bid-directory.net/
http://www.anarsist.org/

Re: Ten Tactics That Could Save Your Online Reputation

SuezanneCBaskerville — Fri, 11 Apr 2008 01:45:19 -0000

Is there a way to report spam here?

Re: Ten Tactics That Could Save Your Online Reputation

LKO — Thu, 20 Mar 2008 12:13:24 -0000

"Assume everything will make itâ€™s way to the web"
"Send bloggerâ€™s love letters, not PR pitches"

Great ideas, Andy, but maybe proofread for some apostrophe typos next time...? Correct grammar would add even more credibility to this post!

Re: Ten Tactics That Could Save Your Online Reputation

SuezanneCBaskerville — Thu, 13 Mar 2008 06:44:21 -0000

"proud", darned typo.

Re: Ten Tactics That Could Save Your Online Reputation

SuezanneCBaskerville — Thu, 13 Mar 2008 06:43:33 -0000

Just because a person is over 50 does not mean they aren't in facebook with mad zombie biting skillz.

I'm pround to say that just lately I've put the hurts several times to Jeska Linden and other members of the Linden Lab staff.

Re: Ten Tactics That Could Save Your Online Reputation

Wing Yew Lum — Wed, 12 Mar 2008 14:24:30 -0000

Great post, Andy. I expected nothing less.

Re: Ten Tactics That Could Save Your Online Reputation

Internet Marketing Joy — Wed, 12 Mar 2008 10:31:29 -0000

These are really great tactics...you did well..very insightful and true.

Re: Ten Tactics That Could Save Your Online Reputation

Richardatdell — Wed, 12 Mar 2008 09:49:52 -0000

Hi Andy

Great post and ten step program. Thanks also for the call out in number 6, nut really they all work together better than individually :-)

your three words are so true and why we listen every day to customers online and then engage with conversations based on your three words of: sincerity, transparency, and consistency.

We are not always perfect but strive to improve...and perhaps that is another lesson, no one is perfect but listening and learning is not to be faulted but encouraged -- through and by sincerity, transparency and consistency.

Again, thanks for the feedback and ten rules. Im sharing it with friends on twitter and more ;-)

Re: Ten Tactics That Could Save Your Online Reputation

Dan Perry — Wed, 12 Mar 2008 07:25:46 -0000

Great article, and great book. Real valuable.

Re: Ten Tactics That Could Save Your Online Reputation

Tue, 11 Mar 2008 14:20:06 -0000

I really enjoyed this and it was so original!

Re: Ten Tactics That Could Save Your Online Reputation

JJT — Tue, 11 Mar 2008 14:12:24 -0000

This is one of the better guest posts I've seen lately. Really great information. Nice job Andy!

Re: Ten Tactics That Could Save Your Online Reputation

harpless — Tue, 11 Mar 2008 11:55:56 -0000

good stuff.. If all that fails, there's a bunch of companies that have made a business out of defending your reputation online!

Re: Ten Tactics That Could Save Your Online Reputation

Guest — Tue, 11 Mar 2008 10:47:19 -0000

Brilliant, Andy!

Re: Ten Tactics That Could Save Your Online Reputation

Mail_Man — Tue, 11 Mar 2008 10:28:45 -0000

This is great information. Number 5 is extremely important. You must find your Niche. Although sites with tons of traffic are always tempting, they may not be the right one for what your company.

Re: Ten Tactics That Could Save Your Online Reputation

Andy Beal — Tue, 11 Mar 2008 09:44:39 -0000

Glad to be invited!

Re: Ten Tactics That Could Save Your Online Reputation

JamieH — Tue, 11 Mar 2008 09:32:12 -0000

Nice one, especially love number 2...we're not scared cos we've got nothing to hide, totally underrated these days.

Re: Ten Tactics That Could Save Your Online Reputation

huxleyboyce — Tue, 11 Mar 2008 08:50:56 -0000

good stuff.

dale

Re: Ten Tactics That Could Save Your Online Reputation

Nik Peachey — Tue, 11 Mar 2008 07:30:03 -0000

Excellent stuff. Really made me think (twice).

Thanks

Nik

Re: Ten Tactics That Could Save Your Online Reputation

Andy Beal — Tue, 11 Mar 2008 07:29:21 -0000

Thanks for the opportunity to share my thoughts!

Re: Ten Tactics That Could Save Your Online Reputation

jesse — Tue, 11 Mar 2008 06:58:06 -0000

See links onmy blog to view related articles and comments on social networking, ethics and business...they fit this post as...supporting documents for the thesis of this argument...and lead to notable individuals with interest in this particular phenomena, that of combining transparent ethical business with profit, and gain, even in the atypical sense of those words...

jesatiu : @Dayngr unless you take the role of a staunch humanist, and then, even those are out the window; we must use ethics and morals of our own...