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jesatiu : @Dayngr unless you take the role of a staunch humanist, and then, even those are out the window; we must use ethics and morals of our own...
Thanks
Nik
dale
Great post and ten step program. Thanks also for the call out in number 6, nut really they all work together better than individually :-)
your three words are so true and why we listen every day to customers online and then engage with conversations based on your three words of: sincerity, transparency, and consistency.
We are not always perfect but strive to improve...and perhaps that is another lesson, no one is perfect but listening and learning is not to be faulted but encouraged -- through and by sincerity, transparency and consistency.
Again, thanks for the feedback and ten rules. Im sharing it with friends on twitter and more ;-)
I'm pround to say that just lately I've put the hurts several times to Jeska Linden and other members of the Linden Lab staff.
"Send blogger’s love letters, not PR pitches"
Great ideas, Andy, but maybe proofread for some apostrophe typos next time...? Correct grammar would add even more credibility to this post!
http://www.anarsist.org/felse fe/
http://www.bid-directory.net/
http://www.anarsist.org/
Amen. Amen. Amen. Most of what I see at the SEO blogs is anger mis-directed at the complaint sites. Rather than deal with the real issues at the company, or because of a company's failure to proactively protect their reputation online, they go to an SEO complaint site and bad-mouth sites like Ripoff Report. Like you said, it's bound to happen, so companies should be prepared, rather than reactive and lashing out at the sites where complaints were logged. I guess they think it's easier to try to push it down Google for awhile, but the truth is, it's always there, and if you don't fix the problem, it'll keep coming back to haunt you. Instead, deal with the complaint quickly, or better yet, start a reputation management project before the complaints come in.
Best article on this I've ever read. Bravo.
Great blog post btw...covered some good angles.
-S
Jeff Gill