Summize seems to respond very quickly ... they expanded the # of results per page within a day or so of me complaining that they only showed 10 when rival Tweetscan showed many more.
PragueBob
· 1 year ago
I had a similar experience with Diigo.com when their new toolbar wasn't working with Firefox. I sent out a couple of tweets about the problem expressing my disappointment with the new toolbar (I'm a huge fan of Diigo by the way), and lo and behold they got back to me within a few minutes!
Kirasha
· 1 year ago
I had a similar experience with David Janes immediate response to a twitter post of my own regarding issues trying to contact Onaswarm support. I had actually been thinking of discontinuing use of the service, but his response convinced me to stick around a little longer and see where it leads.
cedric
· 1 year ago
Yes we track thanks to technorati / google blogsearch / summize what is written about goojet.
The question is : would the response have been so fast if the person was not following you
I can be sure we'll respond to all requests, but can people really think we are connected 24 hours a day , waiting for alerts ?
MrNorth
· 1 year ago
I haven't tweeted about company to see how quick they respond but Zappos is damn quick with email.
I just found their company twitter feed and its cool to see a company do that - http://twitter.zappos.com - I bet if I tweeted about them, they'd respond quickly.
BidMogul.com
· 1 year ago
They have too many bugs.
noahcarter
· 1 year ago
BrightKite hooked me up with a beta invite 5 minutes after I (politely) tweeted asking for one.
I'm not yet a BK devotee but am now pulling for them and want them to do well - I like them as a result.
At a cost of zero they've acquired my loyalty - not bad for both of us.
Phil Whitehouse
· 1 year ago
Large companies can scale up to have a sensible twitter presence, but only if they allow their whole workforce to get involved (if they want). I don't follow any companies on twitter, but I follow loads of people who work for companies. I blogged about this last week:
Perhaps they confused you with Michael Arrington and thought you were an investor?
Robert Collins
· 1 year ago
The instant open customer service bureau - Another great example of how companies need to start listening to their customers more effectively and authentically. For now the whole twitter-verse is listening, watching and with a three minute stop watch window to aspire to.
It will be interesting to see how companies incorporate this invaluable, insightful resource from an operations perspective - will the dynamics of office hours and support evolve into a 24/7 mandated coverage policy. Will lunch and bio-breaks incorporate a twitter watch dog hand-off procedure or will be see Corporate branded "Tweet-Scan" wireless response devices being handed out to staff members to be observe and response around the clock. Will they incorporate "Twitter-Local" to assign response service teams based on geography?
The big question I have is - How can this one-to-one response scale and as SocNets open commentary & yes complaints becomes more pervasive with mainstream culture? After its been incorporated and the response time challenge broken - Can the Three Minute Challenge Scale?
Nico
· 1 year ago
I guess the speed of the response via twitter also depends on who you are... and I guess for companies like seesmic a blog like mashable is rather important, hence the speedy response.
Sarah
· 1 year ago
I've been following comcastcares on twitter the last couple days out of curiosity. Beyond just pr it seems - actually service and technical questions answered. Interesting...
alex
· 1 year ago
ummm, it should be called the two minute twitter challenge. actually, make that a minute.
Philippe Borremans
· 1 year ago
As someone who comes from the public relations profession and is now specializing in social media I completely believe in the principles described in the Cluetrain manifesto. I am an avid user of Twitter and other microblogging platforms and manage my information through RSS.
However, based on my experience as a consultant to major organizations here in Europe, I have to say that most of my clients - if not all - still need to discover microblogging as such. In fact, most business communicators are still figuring out if social media make sense at all...
So while your experience is a very interesting one for us, the "social media crowd", it is very far out for most "traditional" organizations.
Most companies are simply not structured and equipped to manage customer response in this way. Time and resources will be their major problem, even if some of them do understand that the world is changing and that they need to include customer feedback and social media in their business model.
But then again, I have seen exemplary use of blogs and social networks in one of the most archaic industries so there is hope...
Thanks for a nifty little post and video.
Alexander Drewniak
· 1 year ago
Hey there,
I work at Rebtel and we follow the conversations our users (and non-users) have about us mostly through Google Alerts (extremely good tool) but also through Terraminds.
Great video and very impressive work by Seesmic indeed. Still not really fair considering they were following your stream, but still.
All Comments
The question is : would the response have been so fast if the person was not following you
I can be sure we'll respond to all requests, but can people really think we are connected 24 hours a day , waiting for alerts ?
I just found their company twitter feed and its cool to see a company do that - http://twitter.zappos.com - I bet if I tweeted about them, they'd respond quickly.
I'm not yet a BK devotee but am now pulling for them and want them to do well - I like them as a result.
At a cost of zero they've acquired my loyalty - not bad for both of us.
http://philwhitehouse.blogspot.com/2008/05/twit...
It will be interesting to see how companies incorporate this invaluable, insightful resource from an operations perspective - will the dynamics of office hours and support evolve into a 24/7 mandated coverage policy. Will lunch and bio-breaks incorporate a twitter watch dog hand-off procedure or will be see Corporate branded "Tweet-Scan" wireless response devices being handed out to staff members to be observe and response around the clock. Will they incorporate "Twitter-Local" to assign response service teams based on geography?
The big question I have is - How can this one-to-one response scale and as SocNets open commentary & yes complaints becomes more pervasive with mainstream culture? After its been incorporated and the response time challenge broken - Can the Three Minute Challenge Scale?
However, based on my experience as a consultant to major organizations here in Europe, I have to say that most of my clients - if not all - still need to discover microblogging as such. In fact, most business communicators are still figuring out if social media make sense at all...
So while your experience is a very interesting one for us, the "social media crowd", it is very far out for most "traditional" organizations.
Most companies are simply not structured and equipped to manage customer response in this way. Time and resources will be their major problem, even if some of them do understand that the world is changing and that they need to include customer feedback and social media in their business model.
But then again, I have seen exemplary use of blogs and social networks in one of the most archaic industries so there is hope...
Thanks for a nifty little post and video.
I work at Rebtel and we follow the conversations our users (and non-users) have about us mostly through Google Alerts (extremely good tool) but also through Terraminds.
Great video and very impressive work by Seesmic indeed. Still not really fair considering they were following your stream, but still.
Alex