Mashable - The Social Media Guide - Latest Comments in Authorize.Net Goes Down

Re: Authorize.Net Goes Down

Justin — Fri, 10 Jul 2009 11:31:46 -0000

Paypal = VeriSign. And I'm pretty sure VeriSign is number one for online transactions, not Authorize.net. Not to mention how crappy authorize.net is to work with if you are a developer.

Re: Authorize.Net Goes Down

led display — Tue, 07 Jul 2009 05:20:08 -0000

I don't think it's payPal affected .

Re: Authorize.Net Goes Down

steve — Tue, 07 Jul 2009 02:24:01 -0000

Re: Authorize.Net Goes Down

Dave — Mon, 06 Jul 2009 09:13:20 -0000

Did they ever hear of DRP? I am sure they will overcome it; after all, we are speaking of the biggest provider of gateway services in the US. Just read about them in www.creditcardprocessing-r-... . Looks like there is no real substitute for their services, but there is a serious lesson they should learn here.

Re: Authorize.Net Goes Down

Andy — Mon, 06 Jul 2009 04:47:27 -0000

To extinguish the fire in the Seattle data center was there quenching gas used (like argon) - or water? :-)

Re: Authorize.Net Goes Down

HutMaster Keaka in Hawaii — Sat, 04 Jul 2009 13:02:36 -0000

Aloha! After 24 hours the clickable merchant verification seal in still not online. Also the settlement overview by email at the end of the day was not received. www.SIPhawaii.com

Re: Authorize.Net Goes Down

Damaris — Fri, 03 Jul 2009 17:53:28 -0000

I would be more then happy to give you a complete analysis,of your account using Network Merchants.....www.nmi.com
we have great service and most importantly have back-up sites in NY, Chicago and Los Angeles....
thanks
Damaris

Re: Authorize.Net Goes Down

Damaris — Fri, 03 Jul 2009 17:49:09 -0000

That is the reason i recommend to all my merchats NETWORK MERCHANTS, instead WWW.NMI.COM, they have a better platform and 3 back-ups in New York, Chicago and Los Angeles, incase this type of downtime happends. After paying a monthly fee etc.... clients shodln't have to have their own contingecy plans.

Re: Authorize.Net Goes Down

Steve Butcher — Fri, 03 Jul 2009 15:59:26 -0000

I would like to kindly request you modify your writing with facts. The use of "the foresight to use Twitter" is not only misleading, but entirely inaccurate.

Being one of the two guys (@bderickson is the other) at 3:10am this morning to be alerted from our customer site's monitoring system who frantically tried to find google cached page phone numbers, only to find them out of service or SIT.

I personally emailed, form mailed, telephoned all numbers..then called cybersource's London office to beg them to tell Authorize.net's NOC to get a twitter account so their tens of thousands of customers could be updated.

Please make sure proactive kudos are not given for reactive notification that had to be 'demanded' via second sources. It looks as if Authorize.net had no website and no contingency plan or dynamic dns for even public contact data, let alone online customer notifications. They started their twitter account around 11am eastern today, a full 7.75 hrs after the outtage began (http://twitter.com/authoriz...

it is great they are bringing it back online as quickly as possible now, but 'foresight' is not the term for it.

thanks

Re: Authorize.Net Goes Down

HutMaster Keaka in Hawaii — Fri, 03 Jul 2009 15:47:22 -0000

We, www.SIPhawaii.com noticed slow downloading of webpages which have the Authorize.Net verification seal. The seal did not show when Authorize.Net was down and that caused a delay in showing the webpages. Now the ANET seal is showing again, but clicking on it to verify is still very slow or does not work yet. Still not sure if the ANET credit card verification for both US and Global transactions is properly functioning. Lucky we have Google and Paypal Checkout as well! Now let's wait and see if the USPS online ship and click label system will not crash again for days during the Xmas holidiays due to overloading.... Or our hosting company does not start a half a day maintenance session the day before Black Friday.... Never a dull moment being a webmaster.... The weather here is great though....so is our coffee... P.S. Just joint this blog but not verified.... they said they would send an email within minutes to verify me... it's been nearly 2 hours now..... Holidays uuhhhhhh....

Re: Authorize.Net Goes Down

Chris W. — Fri, 03 Jul 2009 14:57:18 -0000

Haha, I can understand a fire taking out a DC or parts of a network's CDN... But their BACKUP centre too? That's just ridiculous. Someone needs to be hauled over the coals for their pisspoor contingency planning.

Re: Authorize.Net Goes Down

Jim in Houston — Fri, 03 Jul 2009 13:55:53 -0000

This is insane. A payment processing system going down? Heads need to roll for lack of proper planning to deal with a problem like this. There ought to be a mirror site located elsewhere which could continue operations seamlessly. We will be shopping for an alternative processing system on Monday morning.

Re: Authorize.Net Goes Down

Zac Johnson — Fri, 03 Jul 2009 13:40:46 -0000

Authorize.net is a nightmare to cancel services with.

Re: Authorize.Net Goes Down

Mike Smith — Fri, 03 Jul 2009 13:34:05 -0000

Kudos to the Authorize team for realizing that keeping up to the minute updates via twitter will only help their reputation. I appreciate when companies do something like this and hope they can get everything sorted soon.

With that said, as long as it doesn't interfere with paypal, I'm good :)

Re: Authorize.Net Goes Down

Peter — Fri, 03 Jul 2009 13:32:31 -0000

If you have affiliates AND use authorize.net then let them know - they'll thank you.

http://www.affiliate-softwa...

Cheers.

Re: Authorize.Net Goes Down

Lapsed Pastafarian — Fri, 03 Jul 2009 13:26:47 -0000

our hosting service Dotser is also down because of a fire at their datacenter. No way this is a coincidence.

Re: Authorize.Net Goes Down

Brandon Eley — Fri, 03 Jul 2009 12:53:05 -0000

Auth.net had serious downtime a few years ago (DDoS attack). I'm surprised they didn't have contingency plans in place by now. Guess merchants will have to put their own contingency plans in place now.

Re: Authorize.Net Goes Down

Daniel Lieberman — Fri, 03 Jul 2009 12:47:03 -0000

The outage was caused by the fire at Internap's Fisher Plaza facility in Seattle. Lots of other services (including parts of Internap's CDN) were affected.

Re: Authorize.Net Goes Down

Ben Parr — Fri, 03 Jul 2009 12:46:26 -0000

No, Paypal shouldn't be affected, and neither should Google Checkout.

Re: Authorize.Net Goes Down

Brent Brookler — Fri, 03 Jul 2009 12:46:08 -0000

Fire at Fisher Plaza (Seattle) has taken down Internap and many sites.

Re: Authorize.Net Goes Down

ARB4 — Fri, 03 Jul 2009 12:45:31 -0000

is PayPal affected?