Mashable - The Social Media Guide - Latest Comments in 5 More Twitter Related Trends to Watch Right Now

Re: 5 More Twitter Related Trends to Watch Right Now

another trend: twitter spam — Thu, 13 Aug 2009 09:04:59 -0000

I have noticed a sad trend on twitter lately. My twitter account is being followed by porn spammers. I notice a few strange followers every day, forcing me to weed through my new followers and to block them. Similar like with email a few years ago, the pattern is: profile picture is a sexy girl and tweeting that I can find her pics at . Will we all need twitter spam filters very soon?
Tom

Re: 5 More Twitter Related Trends to Watch Right Now

Twiter Scripts — Mon, 03 Aug 2009 16:07:23 -0000

Great thanks, a good script site to compete with these trends is www.Twitterscripts.net

Re: 5 More Twitter Related Trends to Watch Right Now

suchinwebs — Mon, 03 Aug 2009 09:23:38 -0000

Thanks for the sharing this website. it is very useful professional knowledge. Great idea you know about company background.
web application development

Re: 5 More Twitter Related Trends to Watch Right Now

Free Submit Website — Mon, 03 Aug 2009 08:30:02 -0000

Wow, Thanks for this list

Re: 5 More Twitter Related Trends to Watch Right Now

Song — Thu, 30 Jul 2009 11:01:35 -0000

For the internet entrepreneurs out there, VCs seem to agree with the assessment that Twitter would enable interesting opportunities such as ones highlighted on this and other posts. http://bit.ly/iU2Ly

Is anybody working on producing predictive analytics on the tweets?

Re: 5 More Twitter Related Trends to Watch Right Now

FreeTwitterForum — Sat, 25 Jul 2009 19:53:17 -0000

Nice I am loving the look of the twitter cam. I think I am going to go and check it out right now actually.

Re: 5 More Twitter Related Trends to Watch Right Now

Rob — Sat, 25 Jul 2009 19:17:50 -0000

I learned early on the customer is NOT always right. The question is how much risk do you want to assume? In a retail store you can interview your people and the customer plus read their body language. Then calculate risk and make a decision on how you should react.

Online alters all that! You can’t talk to anyone in person. With social media, you need someone reviewing your backlinks and diffusing the situation.

Lets face it! There are nasty people out there as well as bad business practices. For example, I paid $100 for a yearly Mac Me account. I soon found out that there is no customer support or anyone to talk to. I had to accept that this was forced down your throat. Two months before my account expired, I had serious issues and was unable to resolve this with an email, phone or live person. So I dropped them and no one at Apple cared. Now I hear there is a live chat but it is buried so deep, good luck in finding it.

However, the consumer is just as devious if not more. I have seen people run scams in banking and retail. Some people just want to wear you down. This is where you better have a rock solid terms & conditions policy!

Hence, I support telling the customer they are wrong, but you assume the risk and must have the resources to combat this.

To date, I have not heard of businesses bringing slander/libel cases against the rogue customer who blasts their opinion using social media, because there is a traceable record. I do wonder how long before this occurs.

I like the commercial on Saturday morning where they are asking kids who text in anger - would you say this to them in person. Think how much this hurts.

Social Media has empowered people to do have a voice but they must speak with good intent and professionalism. But the pundits are working to set the stage for a show down because this means more press for their ego!

I also challenge people to read their past blog postings, tweets, etc and ask – Would I do business with this person?

P.S. One caveat, in the past, I have made this mistake and regret my action. Time for everyone to pause!

Re: 5 More Twitter Related Trends to Watch Right Now

James — Sat, 25 Jul 2009 12:00:50 -0000

How did @BestBuyCMO misspeak? If you undresatnd business you would understand where was coming from? It costs them less to sell from the website than it does to sell from a brick & mortar store. What do you want them to do? For their prices to be the same as in store would cost YOU more.

Re: 5 More Twitter Related Trends to Watch Right Now

internet telefonie digitale tv — Sat, 25 Jul 2009 10:47:27 -0000

Great post. Funny to read about the missteps by the bigbrands ;)

Re: 5 More Twitter Related Trends to Watch Right Now

emerynewmedia — Sat, 25 Jul 2009 10:25:19 -0000

And sometimes the customer is a douchebag. Note: not saying that DM above is one, he seems reasonable enough.

The customer is not always right - that kind of mentality has eroded so much accountability and moral decorum in our culture, all in the name of profits.

Re: 5 More Twitter Related Trends to Watch Right Now

emerynewmedia — Sat, 25 Jul 2009 10:22:37 -0000

I agree with Rob, give the Best Buy guy a break. People shoot their mouths off all over the place and catch no flack because they're nobodies. Being insignificant doesn't give you license to say what you want, yet wax poetic when higher ups do the same.

Re: 5 More Twitter Related Trends to Watch Right Now

Michael A. Stelzner — Sat, 25 Jul 2009 09:13:25 -0000

Hi Jennifer;

I think the live video sharing may be the biggest trend on your list.

I gave TwitCam a try (my first every video stream) and it was really cool!

Thanks for your great work.

Mike

Re: 5 More Twitter Related Trends to Watch Right Now

Glenn Gillen — Sat, 25 Jul 2009 08:40:11 -0000

You've also got http://twaud.io/, like the cam sharing services but just for audio. Which is great for concerts or memos of your phone or whatever.

Re: 5 More Twitter Related Trends to Watch Right Now

Aleksandre Asatiani — Fri, 24 Jul 2009 18:18:14 -0000

The simple rule applies to the cases like that: "The customer is always right... even when he/she is very wrong" that's it. And you especially should keep this in mind when you are holding this kind of conversation with customer publicly, on twitter or blog or facebook.

Re: 5 More Twitter Related Trends to Watch Right Now

Rich_Weaver — Fri, 24 Jul 2009 18:17:43 -0000

Excellent, throw Mashable in there and its a complete set of "look 2 trends 4 futurization!" of the twit.

Re: 5 More Twitter Related Trends to Watch Right Now

Nathan — Fri, 24 Jul 2009 16:10:53 -0000

yes, I'm curious about this as well.

Re: 5 More Twitter Related Trends to Watch Right Now

Rob — Fri, 24 Jul 2009 15:55:26 -0000

I have a problem with all these pundits, bloggers who start off a question by using an argumentative tone as a conversational tone. GeorgeMeacham initially attacks the pricing model - $99 online, $149 offline. GM doesnt like this! This is a BestBuy pricing strategy. If GM doesnt like it he should just say it and leave it at that. GM is free to blog about the difference costs but not tell the store how to run their business model and be upset they dont take his advice.. Again he can be professional and comment but GM is being reactionary.

I read the blog and it is well written. I am puzzled as to why he didnt use his Credit Card on line at home. Does his daughter have a credit card? He needs to clarify if they bought online whose credit card they would use? This is not clear to me.

I am glad the BestBuy clerk "overode" the cost. Speaks well of the store and BestBuy.
To me DM was presented with alternatives and was able to resolve the problem.

DM should also post the online add. It is not clear to me if BestBuy stated on twitter - web only?

All in all the situation seemed easily resolvable and DM's tone in the tweets was unduly harsh.

We all face these issues as we are limited to 140 chars. This does present challenges. Also we need to police TwitterRage!

I have run up against the same issues where bloggers or twitters attack. I take a look at their sites and blogs and usually find ur in a no win situation. I am seeing these pundits use their status as a bully pulpit. But then, I ask, would u buy from GM?

In the cases I have reviewed, the pundit treated the space as his own and have a right to dictate and condemn. It is easy to see the pundit's track record and their history.

In the past my reactions, I have overacted in my responses (Still think my reaction against LinkedIn becoming a 800lb gorilla is justified.) However, this is an issue with online usage by bloggers, twitterers, etc. We must police ourselves.

IMHO Best Buy CMO was correct in his reaction.

Re: 5 More Twitter Related Trends to Watch Right Now

BebopDesigner — Fri, 24 Jul 2009 15:23:13 -0000

Great post! Love the BestBuy twitter conversation. Hilarious! Cheers.

Re: 5 More Twitter Related Trends to Watch Right Now

Miguel — Fri, 24 Jul 2009 15:20:41 -0000

I was glad I started my twitter app with OAuth but you are worrying me now :(

Re: 5 More Twitter Related Trends to Watch Right Now

Brian — Fri, 24 Jul 2009 14:50:28 -0000

Great post. I think the tweet cam is a sweet addition to twitter

Re: 5 More Twitter Related Trends to Watch Right Now

Aleksandre Asatiani — Fri, 24 Jul 2009 14:39:49 -0000

Interesting Twitter-behaviour from the CMO of big company... I think he did all the mistake that could be done while dealing with negativity in social web :)

Re: 5 More Twitter Related Trends to Watch Right Now

Guest — Fri, 24 Jul 2009 14:17:24 -0000

What app did you use to get the conversation with relative times?

Re: 5 More Twitter Related Trends to Watch Right Now

James F. — Fri, 24 Jul 2009 14:09:10 -0000

Nice. I been looking for something like TwitCam. Will def use it!

James F.
Owner, TwitterBackground.com

Re: 5 More Twitter Related Trends to Watch Right Now

Mark — Fri, 24 Jul 2009 14:08:23 -0000

good list, but no mention of the (growing) use of Twitter to broadcast cause-related road trips (i.e. homeless advocate @hardlynormal's road trip)

Re: 5 More Twitter Related Trends to Watch Right Now

Nathan — Fri, 24 Jul 2009 13:47:58 -0000

Great post. Out of curiosity, what did you use to create the Twitter screenshot at the end?